Frequently Asked Questions
Bulk Orders
Do you offer wholesale pricing on orders for corporate gifting?
Do you offer wholesale pricing for brick and mortar stores?
Can I customize products within bulk orders?
Product Care
How do I clean my backpack?
What happens if I spill wine, coffee, water, or (insert liquid here) in the neoprene bottle pocket?
How large are your products?
Can I remove the creases from my waxed canvas bag?
Do you have a product warranty?
Do you repair bags?
Discounts
Do you offer a discount for Medical Providers?
Do you offer a discount for Teachers?
Do you offer a discount for Veterans?
Can I stack discounts together?
Are Misfits eligible for further discounts?
Orders & Shipping
Where can I find my order status and tracking information?
Can I change my order?
Can I expedite my order?
Where do you fulfill your products from?
When are customized orders shipped?
Why can't I customize a certain bag?
Are Day Owl bags available in physical locations?
Buy with Prime
I see there is a "Buy with Prime" button on some of your products, but not on all of them. What’s up with that?
Do your discount codes work with the Buy with Prime buttons?
Who should I contact if I have issues with my Buy with Prime order?
Do I need an Amazon Prime membership to use Buy with Prime?
Will my purchase qualify for free shipping?
Can I track my order through Amazon?
Are returns handled through Amazon or your website?
Is my payment information secure when using Buy with Prime?
Can I use Amazon gift cards with Buy with Prime?
Returns
What is your return policy?
Can I return an international order?
How do I start a return or exchange?
Sustainability & Circularity
How does a plastic bottle become fabric?
What is First Mile material?
Where are Day Owl bags made?
What is the number on the side of my bag?
Do you recycle old backpacks?
Are your bags PFAS-Free?
Company
Are you hiring?
Where are you located?
